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Are you looking for more general information about the EU, Europe Direct will answer your questions.
Do you want to lodge a complaint:
- on Market Access (trade barriers);
- about Trade and Sustainable Development (TSD) or Generalised Scheme of Preferences (GSP) non-compliance
- in application of the International Procurement Instrument (IPI)?
Please choose the right complaint form below.
Learn how we deal with complaints via the Single Entry Point

The data entered in this form is used for generating an email to the European Commission. Any personal data will be handled following our privacy statement

Type of request*

Trade and Sustainable Development (TSD) commitment or Generalised Scheme of Preferences (GSP) regulation provision violated

Important information

You can use this form to provide information about alleged violations of commitments stemming from free trade agreements (FTA) concluded by the European Union or Regulation (EU) No 978/2012 of the European Parliament and of the Council of 25 October 2012 applying a scheme of generalised tariff preferences and repealing Council Regulation (EC) No 732/2008¹

¹Regulation (EU) No 978/2012 of the European Parliament and of the Council of 25 October 2012 applying a scheme of generalised tariff preferences and repealing Council Regulation (EC) No 732/2008, OJ L 303, 31.10.2012, p. 1-82

You can find more details on the Single Entry Point (SEP) in the operational guidelines
Before filling in this form on the website, check if your problem is already registered. To this effect, please contact the Single Entry Point at the following email address: TRADE-SINGLE-ENTRY-POINT@ec.europa.eu
The Single Entry Point (SEP) does not deal with trade defence issues (anti-dumping, anti-subsidy or safeguards). If you wish to submit a Trade Defence Instruments complaint, you should follow up with trade-defence-complaints@ec.europa.eu. You can find more information in our trade defence policy and remedies page.
Should the complaint concern an alleged breach by a Member State of EU law (including international agreements) please refer to the following website for further information: How to make a complaint at EU level

In order to see the requested information in advance, please view the PDF-version of the complaint form

*Mandatory fields

Confidentiality

The Commission will treat information received on a confidential basis where are reasonable grounds justifying such confidential treatment.

Indicate whether you agree with the publication of your complaint, or whether you wish that (parts of) the information provided remain confidential

In case of questions regarding confidentiality, please contact the Single Entry Point at the following email address: TRADE-SINGLE-ENTRY-POINT@ec.europa.eu

All information collected through the use of the online-forms on this web page is treated as "Commission Use" in accordance with the security notice C(2019) 1903 of 5.3.2019 implementing Article 9(2) of Decision (EU, Euratom) 2015/4431 (Decision 2015/443). A reference is also made to Regulation (EC) No 1049/2001 of the European Parliament and of the Council of 30 May 2001 regarding public access to European Parliament, Council and Commission documents.

Identity of the complainant

First name *

Last name *

Email *

Telephone (including the country calling code) *

Correspondence address *

Indicate whether the complainant is *

A natural person who is a citizen or permanent resident in a Member State of the European Union (EU)

An entity (e.g. an enterprise, trade association or organisation of workers or employers, non-governmental organisation) formed in accordance with the law of a Member State of the EU having its registered office, central administration or principal place of business within the EU.

A Member State of the EU

Company / Organisation name *

If the complainant is a company, provide a description of the corporate structure, business activities and economic sector in which it operates *

Is this a complainant acting exclusively on its behalf, or also on behalf of other persons/entities? *

Exclusively on its own behalf

Also on behalf of other persons/entities

Please indicate whether the other persons/entities are:
A natural person who is a citizen or permanent resident in a Member State of the Union
An entity in a Member State of the EU
If the other person/entities are companies, provide a description of the corporate structure, business activities and economic sector in which it operates *

Violation of TSD commitments or failure to respect requirements under the GSP regulation

Title / Complaint short description *

Country violating TSD commitment or failing to respect requirements under the GSP regulation *

Legal basis

Indicate the legal ground for the complaint, i.e. the provision(s) which you consider has (have) been breached under the TSD commitments in an FTA, or have not been respected under the GSP regulation, which you consider would justify withdrawal of preferences *

Factual description of the violation of TSD commitments or failure to respect requirements under the GSP regulation

Indicate the measure that you consider breaches TSD commitments or justifies the withdrawal of preferences under the GSP regulation. This should specify whether the measure is a regulatory/legislative instrument (e.g. law, regulation), or a specific practice or conduct of the country (e.g. acts of repression of human rights, decisions by national courts) *

Is the measure described above a legislative instrument? *

Yes

Provide the text of the measure and if possible, an English translation and indicate whether the measure is in force, and if so, when it entered into force (or if not, when it is expected to be approved) *

Attach document

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

If the measure is not a legislative instrument but a practice

Provide any available evidence of such practice, including written documents (e.g. guidelines) issued by the third country proving the existence of such practice, evidence from recognised international bodies, witness statements, records (including translation in English if possible) *

Attach document

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

Indicate the sources of the information/evidence, if possible with an English translation *

Attach document

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

In case the complaint alleges violation(s) of TSD commitments, explain why and how such TSD commitment(s) are violated (e.g. is the domestic legislation breaching TSD commitments, or is the violation due to weak implementation?) *

Attach document

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

In case the complaint alleges that GSP preferences should be withdrawn with respect to a third country, please explain why and how the grounds for initiating a withdrawal procedure are met (e.g. serious and systematic violation of the principles of human rights conventions) *

Attach document

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

Impact and seriousness/gravity of the breach of TSD commitments or failure to respect requirements under the GSP regulation

Factual description of the measure’s effects (provide supporting evidence and sources used)

Provide sufficient elements for the Commission to assess the seriousness of the TSD breach by the trading partner and the consequence for or damage caused to the environment or workers in the trading partner, as well as economic consequences for EU operators trading with or investing in the trading partner or EU companies competing on the EU market with imported goods or services produced in the countries violating labour or environmental obligations (including impact on Small and Medium Enterprises (SMEs) where applicable)

Attach document

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

In case your complaint concerns violations of the commitments on non-regression or rebalancing included in the EU-UK TCA (Articles 387 and 391 [Non-regression from levels of protection], Article 411 [Rebalancing] included in Title XI: Level playing field for open and fair competition and sustainable development) then please provide the following information:

(i) Description of the EU market and of the partner country market for the specific products/services. List the European-level sectorial associations, and the EU Member States where the product is manufactured (attachment possible); (ii) Assessment of the economic damage caused to the sector, including the quantification of the main indicators such as production, competiveness, capacity, sales, market shares, prices, and additional costs; (iii) Quantification of the material impact (value of trade on HS codes concerned by the measure) in absolute and relative terms (i.e.: % of the trade or investment affected by the measure/obstacle compared to total exports of the sector to that country; % of the exports to this country to total exports of the sector).

Attach document

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

Provide sufficient elements for the Commission to assess the seriousness of failure to comply with the requirements under the GSP regulation (i.e. the serious and systematic violation of principles laid down in relevant conventions, etc.), which you consider would justify withdrawal of preferences

Attach document

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

Provide any other considerations that you consider relevant, for instance, how the measure affects wider EU interests

Attach document

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

Actions

Indicate if you or another actor (to your knowledge) have/has taken any action before the appropriate national authorities or courts of the country being complained against to seek relief against the alleged breach of TSD commitments or the alleged failure to respect requirements under the GSP regulation. In the affirmative:

Indicate the type of action taken and the authority or court sought

Indicate the outcome of the action

If you consider that the outcome is not appropriate to stop the breach of TSD commitments or failure to respect requirements under the GSP regulation, explain why

If you consider the outcome is appropriate to stop the breach of TSD commitments or the failure to respect requirements under the GSP regulation, explain how the country being complained against has failed to implement that outcome

Indicate if the appropriate international organisation(s) (for example, International Labour Organization) has undertaken any action in relation to the alleged breach of TSD commitments or the alleged failure to respect requirements under the GSP regulation. In the affirmative:

Indicate the international organisation which has or is examining the measure

Indicate the type of analysis performed and the conclusion reached and provide a copy thereof

If you consider that the outcome is not appropriate to stop the breach of TSD commitments or failure to respect requirements under the GSP regulation, explain why

If you consider the outcome is appropriate to stop the breach of TSD commitments or failure to respect requirements under the GSP regulation, explain how the country being complained against has failed to implement that outcome

Indicate if you are aware that actors from a third country are also concerned by the regulation/practice and if they have sought help from their government. Provide information on the state of play

Indicate if you or another actor you are aware of has approached the Commission's services or any other EU institution concerning the same issue. In the affirmative, please indicate the service/institution contacted and attach copy of correspondence

Attach document

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

Indicate what you expect/ask the EU to do to resolve the issue

Contact

Trade and Sustainable Development (TSD) commitment or Generalised Scheme of Preferences (GSP) regulation provision violated

Important information

Confidentiality

Identity of the complainant

Violation of TSD commitments or failure to respect requirements under the GSP regulation

Impact and seriousness/gravity of the breach of TSD commitments or failure to respect requirements under the GSP regulation

Actions

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Contact

Trade and Sustainable Development (TSD) commitment or Generalised Scheme of Preferences (GSP) regulation provision violated

Important information

Confidentiality

Identity of the complainant

Violation of TSD commitments or failure to respect requirements under the GSP regulation

Impact and seriousness/gravity of the breach of TSD commitments or failure to respect requirements under the GSP regulation

Actions

Quick links

Frequently asked questions

Was this page useful?

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