28 June 2024

Single Entry point - Market access complaints

Are you facing an obstacle for your trade operations that you would like to signal us? This is possible via the Single Entry point tool of Access2Markets. Our team is dedicated to help you and guide you throughout the process. A new addition is available now - you can find the operational guidelines to the market access complaint form in all EU languages. There you can discover:

  • Detailed guidance on each section of the complaint form
  • The importance of detailed and specific information for assessing the complaint

For more information, please visit our contact form page.

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Frequently asked questions

  1. When the tariff refers to weight, is it gross weight or net weight?
  2. How can I find the import duty that applies to my product?
  3. If I want to sell my product in several EU countries, are there import duties to pay each time my product enters a different country?
  4. Can I get a list of products charged at 0% import duty?
  5. Are excise duties applied at EU or at national level?
  6. How is VAT charged in the EU?
  7. How can I get approval to export fish to the EU?
  8. Does food exported to the EU have to come from an EU-authorised establishment?
  9. Do I have to pay to use My Trade Assistant for Services and Investment?
  10. In which languages in My Trade Assistant for Services and Investment available?