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The Access2Markets team is ready to help you. Please fill in the fields below if you need to consult us.

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Do you have questions about the site, how it works or where to find information, check out our tutorials and FAQs. You can also contact us using the ’contact us’ form below
Are you looking for more general information about the EU, Europe Direct will answer your questions.
Do you want to lodge a complaint:
- on Market Access (trade barriers);
- about Trade and Sustainable Development (TSD) or Generalised Scheme of Preferences (GSP) non-compliance
- in application of the International Procurement Instrument (IPI)?
Please choose the right complaint form below.
Learn how we deal with complaints via the Single Entry Point

The data entered in this form is used for generating an email to the European Commission. Any personal data will be handled following our privacy statement

Type of request*

Market Access Complaint

Important information

You can use this form to provide information about a market access barrier or problem that you have encountered which results from an action by the government or public authorities in a country outside the Union. It will provide information that will help the Commission assess your case and form a view on how it may be taken forward. While you may not be able to provide all the information indicated, the more you are able to provide the faster and more effectively we can form an initial view.

You can find more details on the Single Entry Point (SEP) in the operational guidelines
Available languages: BG ES CS DA DE ET EL FR GA HR IT LV LT HU MT NL PL PT RO SK SL FI SV
Before filling in this form on the website, please check if your problem is already registered in our trade barriers database.
The Single Entry Point (SEP) does not deal with trade defence issues (anti-dumping, anti-subsidy or safeguards). If you wish to submit complaint in the area of trade defence, you should follow up with trade-defence-complaints@ec.europa.eu. You can find more information in our trade defence policy and remedies page.
Should the complaint concern an alleged breach by a Member State of EU law (including international agreements) please refer to the following website for further information: How to make a complaint at EU level

In order to see the requested information in advance, please view the PDF-version of the complaint form

Confidentiality

The Commission will treat information received on a confidential basis.
In order to coordinate the EU's and Member States' enforcement actions, we may share general information about the reported trade barrier (description, sector, category and country imposing the measure) with national authorities of EU Member States.
In case of questions regarding confidentiality, please contact the Single Entry Point.

All information collected through the use of the online-forms on this web page is treated as "Commission Use" in accordance with the security notice C(2019) 1903 of 5.3.2019 implementing Article 9(2) of Decision (EU, Euratom) 2015/4431 (Decision 2015/443). A reference is also made to Regulation (EC) No 1049/2001 of the European Parliament and of the Council of 30 May 2001 regarding public access to European Parliament, Council and Commission documents.

*Mandatory fields

Identity of the complainant (or his/her representative) and contact details

This section collects information about you or the person/organisation you are representing. It also provides details of how we can contact you.

First name *

Last name*

Organisation/National Authority*

Job title*

Email*

Telephone (including the country calling code)*

Correspondence address*

Indicate whether the complainant is *

a Member State of the European Union (EU)

an exporter, importer or investor registered in the EU

an EU or national trade association registered in the EU

other

Please provide more details

Indicate the EU Member State(s) of your activity*

Information about the trade barrier

This section allows you to describe the barrier you have encountered or expect to encounter when it enters into force. This will help to see if this is a known problem and to understand better the nature of the issues raised.

Which is the country imposing the trade barrier?*

Explain the trade barrier and how it is affecting/will affect your exports, imports or investments to the third country*

To the extent possible, describe the relevant measure or draft measure (law, regulation, guideline, practice...) causing the problem and attach the text or other relevant documents

File upload

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

Indicate if the measure:

Has entered into force and when

Will soon enter into force and when

Is still a draft currently under preparation

Please provide details

Indicate the products or services affected by the trade barrier*

Indicate the Harmonised System (HS) code of your products or the Extended Balance of Payments Services Classification (EBOPS) of your services affected by the trade barrier

Economic / Systemic Impact

This section will help us to assess the economic and legal impact of the barrier on your business or activity, as well as to get a sense of whether it impacts other businesses in the same sector or customers that rely on your input or services. It also helps us to see if there is a particular impact on SMEs. We recognise that you may not have full information to respond to all these questions.

To the extent possible, explain the economic impact of the trade barrier on your business, and quantify the impact (for example what is the impact on your exports, imports, production, sales, or additional costs you incur).

Are you aware of any of the following being affected by the trade barrier:

Other EU companies in the sector

Other EU companies in different sectors

SMEs in the EU

Domestic producers/services providers in the country of the trade barrier

Other Member State(s) affected by the trade barrier

Do you think that the measure violates any legal obligations of the third country (e.g. under WTO or EU Trade Agreement rules, other rules or legal principles such as transparency, non-discrimination, proportionality...)?

Actions

This section allows us to see what action you or others may already have taken to address the problem and whether that produced any response from the country concerned.

Are you aware whether any EU Member State(s), industry association or company has raised the issue or taken action with the competent authorities in the EU or in the country of the trade barrier (including domestic courts)?

Are you aware whether any government or industry from a third country has raised the issue or taken action with the competent authorities in the country of the trade barrier (including domestic courts)?

Other information

Indicate any other consideration you see worth mentioning and provide any document or source of information you consider useful.

File upload

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

Contact

Market Access Complaint

Important information

Confidentiality

Identity of the complainant (or his/her representative) and contact details

Information about the trade barrier

Economic / Systemic Impact

Are you aware of any of the following being affected by the trade barrier:

Actions

Other information

Quick links

Frequently asked questions

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Contact

Market Access Complaint

Important information

Confidentiality

Identity of the complainant (or his/her representative) and contact details

Information about the trade barrier

Economic / Systemic Impact

Are you aware of any of the following being affected by the trade barrier:

Actions

Other information

Quick links

Frequently asked questions

Was this page useful?

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