Access2Markets Contact page

Contact

The Access2Markets team is ready to help you. Please fill in the fields below if you need to consult us.

Or maybe your answers are already here?

Do you have questions about the site, how it works or where to find information, check out our tutorials and FAQs. You can also contact us using the 'contact us' form below
Are you looking for more general information about the EU, Europe Direct will answer your questions.
Do you want to lodge a complaint on market access? Please choose the Market access complaint form below.
Do you want to lodge a complaint about Trade and Sustainable Development (TSD) or Generalised Scheme of Preferences (GSP) non-compliance? Please choose the TSD-GSP complaint form below.

The data entered in this form is used for generating an email to the European Commission. Any personal data will be handled following our privacy statement

Type of request*

Market Access Complaint

Important information

Before filling in this form, please check if your problem is already registered in our barriers database.

If the complaint is under the Regulation (EU) 2015/1843 (TBR), the complaint shall contain sufficient evidence of the existence of the obstacles to trade and of the injury resulting therefrom according to Art 3(2) of Regulation (EU) 2015/1843.

The Single Entry Point (SEP) will only receive complaints concerning market access, TSD or GSP issues and will not deal with trade defence issues (anti-dumping, anti-subsidy or safeguards). If you wish to submit a Trade Defence Instruments complaint, you should contact the appropriate service in DG TRADE.
You can find more information at the following address: https://ec.europa.eu/trade/policy/accessing-markets/trade-defence/.
Should the complaint concern an alleged breach by a Member State of EU law (including international agreements) please refer to the following website for further information:
https://ec.europa.eu/info/about-european-commission/contact/problems-and-complaints/complaints-about-breaches-eu-law/how-make-complaint-eu-level_en#administrative-steps-to-submit-a-complaint-to-the-european-commission

In order to see the requested information in advance, please view the PDF-version of the complaint form

*Mandatory fields

Identity of the complainant and contact details

First name *

Last name*

Email*

Telephone (including the country calling code)*

Correspondence address*

Indicate whether the complainant is *

a Member State of the European Union (EU)

an entity (e.g. an enterprise or organisation of workers or employers) formed in accordance with the law of a Member State having its registered office, central administration or principal place of business within the EU

Is the entity directly concerned by the production of goods or the provision of services which are the subject of the obstacle to trade?*

Yes

EU country/countries of activity*

Company / Organisation name and details*

Please provide the contact details of the complainant. If possible, also of known national and European associations, and of other known operators in the EU of the industry concerned.

Information about the complaint

Title / Complaint short description*

Category of measure*

Country imposing the measure*

Member States affected*

Sector (as indicated in Access2Markets trade barriers section)*

Complaining industry/Member State*

If the complaint is under the Regulation (EU) 2015/1843 (TBR), any EU enterprise, or any association, having or not legal personality, acting on behalf of one or more EU enterprises, which considers that such EU enterprises have suffered adverse trade effects as a result of obstacles to trade that have an effect on the market of a third country may lodge a written complaint (Article 4(1) of Regulation (EU) 2015/1843).

Measure / Obstacle: Factual description of the obstacle to trade by a third country

Describe the activity subject to the measure/obstacle (e.g. product, service, investment, intellectual property rights)*

Indicate the domestic measure (law, regulation, guideline, practice...) allegedly constituting an obstacle *

Provide the text of the measure and if possible an English translation*

File upload

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

If the source is a legal text (or a draft), please indicate whether the measure is in force, and if so, when it entered into force (or if not, when it is expected to be approved)

Indicate if domestic products/services are subject to the same treatment*

Yes

If yes, please detail*

Indicate the legal treatment for the same products/services at EU level*

Please explain on the context in which this measure was taken and any specific motivations behind it*

Indicate whether you consider that the measure is inconsistent with any relevant legal provisions in agreements to which the EU and the third country are party to (WTO or Free Trade Agreement rules, other rules or principles i.e. transparency, non-discrimination, proportionality...) *

Economic / Systemic Impact - Factual description of how the measure affects the industry (provide supporting evidence and sources used)

Products/services affected by the measure (provide the Harmonised System (HS) code minimum 4 digits, or the Extended Balance of Payments Services Classification (EBOPS) code for services) *

Description of the EU market and of the third country market for the specific products/services mentioned above. Also and if known, list the European-level sectorial associations, and the countries of EU where the product is manufactured (attachment possible)*

File upload

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

Explain the economic damage caused to the sector, including the quantification of the main indicators such as production, capacity, sales, and additional costs*

Quantification of the material impact (value of trade on HS codes concerned by the measure) in absolute and relative terms (i.e.: % of the trade affected by the measure/obstacle compared to total exports of the sector to that country; % of the exports to this country to total exports of the sector). If the measure concerns services, investment, procurement or IPR, please provide the appropriate quantification by analogy*

Indicate if Small and Medium Enterprises (SMEs) are affected by the measure/obstacle and explain*

Indicate any other consideration you see worth mentioning, including how it affects wider EU interests*

File upload

Only JPEG, PNG and PDF files. Maximum size is 5 MB.
Encrypted documents and those containing macros are not accepted.

Actions

Please indicate the actions already undertaken or planned by Member States/industry (such as contacts with other Commission services, with Member States/associations/with the third country) and the state of play, including the replies*

Please indicate if you are aware that industry from a third country is also affected by the obstacle and if they have sought help from their government. Please provide information on the state of play*

Please indicate if any company/industry association/other has taken action in front of the appropriate national authorities (including domestic courts) of the country being complained against to seek relief against the measure*

Yes

If yes, please detail

Indicate the type of action and the authority in front of which it has been taken*

Indicate the outcome of the action*

If you consider that the outcome is not appropriate to remove the alleged barrier, explain why*

If you consider the outcome is appropriate to remove the alleged barrier, please explain how the country being complained against has failed to implement it*

Confidentiality

The Commission will treat information received on a confidential basis where are reasonable grounds justifying such confidential treatment

Please indicate whether you agree with the publication of your complaint, or whether you wish that (parts of) the information provided remain confidential

All information collected through the use of the online-forms on this web page is treated as "Commission Use" in accordance with the security notice C(2019) 1903 of 5.3.2019 implementing Article 9(2) of Decision (EU, Euratom) 2015/4431 (Decision 2015/443). A reference is also made to Regulation (EC) No 1049/2001 of the European Parliament and of the Council of 30 May 2001 regarding public access to European Parliament, Council and Commission documents.

Share this page:

Quick links

News

Contact

Market Access Complaint

Important information

Identity of the complainant and contact details

Information about the complaint

Measure / Obstacle: Factual description of the obstacle to trade by a third country

Economic / Systemic Impact - Factual description of how the measure affects the industry (provide supporting evidence and sources used)

Actions

Confidentiality

Quick links

Frequently asked questions