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Glossary term:

Single Entry Point

The Single Entry Point (SEP) is the first point of contact within the European Commission’s trade department for all EU stakeholders who are facing market access issues in third countries or who find non-compliance with sustainability commitments (TSD/GSP). Stakeholders can submit complaint forms directly to the SEP via Access2Markets. The SEP ensures a streamlined internal process to address the issues brought to them, including coordinating actions with other Commission services and EU delegations.

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Frequently asked questions

  1. When the tariff refers to weight, is it gross weight or net weight?
  2. How can I find the import duty that applies to my product?
  3. If I want to sell my product in several EU countries, are there import duties to pay each time my product enters a different country?
  4. Can I get a list of products charged at 0% import duty?
  5. Are excise duties applied at EU or at national level?
  6. How is VAT charged in the EU?
  7. How can I get approval to export fish to the EU?
  8. Does food exported to the EU have to come from an EU-authorised establishment?
  9. Do I have to pay to use My Trade Assistant for Services and Investment?
  10. In which languages in My Trade Assistant for Services and Investment available?